Welcome to Redressal Mechanism – IC in Action.
This module focuses on how complaints are received, assessed, and resolved while ensuring fairness, confidentiality, and legal compliance.
This is a learning and practicing module, using process flows, timelines, and documentation formats.
In This module, You Will Learn 
• Working of Internal & Local Committees
• Jurisdiction, powers, and responsibilities.
• Standards for Assessing Complaints
• Evidence, intent vs impact, and principles of natural justice
• Timelines & Confidentiality Requirements
• Statutory timelines and confidentiality obligations.
• Employer Responsibilities in Prevention
• Training, awareness, and proactive measures.
• Education & Training Campaigns
• Sustained sensitisation strategies.
• Formats, Records & Reports
• Complaints, notices, minutes, and documentation.
Objective of This Module 
By the end of this module, you will:
- By the end of this module, you will
- Understand complaint handling end-to-end.
- Follow legal timelines and confidentiality norms.
- Maintain accurate and compliant documentation.